If it works that means you know what the problem is. To test if the scanner is causing the problem, disable it for some time and then ask the sender to send the mail again. If a virus scanner or anti-spam tool is integrated with MS Outlook, then possibility is it is causing hindrance in receiving emails. Step 2: Confirm Integration of Virus-Scanner May be you get the solution in first step! So the first step is to check this folder to ensure if the application is marking mail from the sender as spam. Therefore, if the e-mail is sent multiple times from an address but you haven't received it in your inbox, then possibility is it has been moved to the junk mail folder. In many cases, Outlook® may mark an e-mail suspicious and move it to the junk e-mail folder. However, before that it is recommended to follow the work around mentioned below to fix the problem of not receiving emails from specific sender. The problem shared above is quite complex and many would suggest you to directly contact to the ISP provider to troubleshoot. Although I receive emails from everyone within the organization, there is a team member who sends me a message but I do not get it and this problem is with the specific sender.
"I use Outlook 2010 and my emailing system works smoothly.
Not Receiving Some Expected Emails From Specific Senders in Outlook?
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